Gardening questions, answered

Yes. Every quote is free and there's no obligation to book. You'll get a clear price before any work starts.

Usually within a few days for a quote. Once you're booked in, you get a regular day in the round, or a date for a one-off job, agreed in advance.

Yes. Many customers start with a one-off cut or clearance and move onto a regular slot once they've seen how we work. Others just want a single tidy-up before an event, after a holiday, or when a garden has got away from them.

Yes. If a regular visit stops suiting you, just let us know. We can pause, adjust the frequency or stop altogether, no long contract, no hassle.

Yes, just let us know in advance. We can pause a regular slot and pick back up when you're ready, or arrange a one-off tidy-up before you return.

If the ground is waterlogged or conditions aren't safe to work in, we'll move the visit by a day or two and let you know rather than risk damaging the garden.

Regular customers get a set day in the round. We cannot always promise an exact time, but we'll let you know if a visit is likely to run early or late.

Yes, in all weather conditions. Winter is actually a good time to prepare a garden for spring: pruning, shaping hedges and tidying borders while growth is slow.

Payment is expected promptly after each invoice, and we're happy to discuss timing if that's ever a problem.

Yes. For business clients, such as landlords or letting agents with more than one property, we can issue a single monthly invoice covering all visits in that period.

Yes, cash and cheque are both accepted, though bank transfer is our preferred method as it keeps a clear record for both sides.

Always. We use battery-powered mowers, trimmers and edgers from reliable professional brands, plus traditional hand tools where they do a better job.

No. We don't use chemical weedkillers, moss killers or synthetic feeds. Where a lawn needs feeding, we favour natural products such as a seaweed feed.

Yes. Because we avoid harsh chemicals and use battery-powered, low-noise tools, visits are easy on children, pets and the wildlife sharing the garden.

You choose. We can collect them for a clean finish, leave fine clippings to mulch the lawn, add them to your compost, or take them away as a registered waste carrier.

No. As long as there is safe access to the garden, we can work while you're out. Several regular customers leave a gate key with Glen for convenience.

Possibly. Get in touch with your area or postcode and Glen will confirm whether your garden fits into the round.

Yes. Glen is based in Hayley Green, on the south side of Halesowen, and covers the whole town, not just Hayley Green, Hasbury and Lutley.